My husband and I took a day off from work to be here for an appt when the Direct TV tech was supposed to come out. Instead, an ATT Supervisor came out to look around and told us the DTV tech would be out in 20 minutes. We waited for about 3 hours when we called to find out what was going on. After a lengthy 2 hr phone call with customer service,  she was of no help. She said the 3rd party's dispatch system was down and could not hep us. We wanted to reschedule but she said she couldn't. This was after having almost 3 weeks of NO service. She would not give me her employee number.  It was left with her saying a Supervisor would call back. We waited but this never happened. Then, I called back to speak with someone else, and by this time I was livid as we had to cancel a Dr appt and was charged for it. My husband was also docked for his day off. This gal told me that they could not do anything as their DTV dispatch system was down but she would call me tomorrow- but their were no appts available and she didn't see any for next week either. Meanwhile, we never got a phone call from the ATT person who said Direct TV would be out in 20 minutes. A simple phone call would have helped us out SO much! So the 2nd gal said she would credit us $15 for losing our appt due to what she called "Technician Capacity" which I asked what that was and she said they were overbooked and did not have anyone to service us. Again- a simple phone call or text telling us this would have helped. By now, we were out almost $1,000 dollars between a cancelled Dr appt at the last minute while waiting, and a day off.  I was getting very angry and the Customer service gal was not doing anything to help us other than promise to call back tomorrow (right). I have never had such poor service or distrust. This was another 2 hr phone call that was left at there was nothing they could do to help us. All we wanted was a receiver!!! But they would not let my husband (an Engineer) put it in. This gal did give us her employee number and said she didn't know when the dispatch service would be back on. But she did see that we DID have an appt, but saw no record of any ATT person coming out! Believe me, he did!! When I asked her what we were supposed to do now- she conveniently said she could not hear me and that there was static on the line and hung up. All I would have asked for was a simple phone call so our day could have gone differently. I am a 20 yr with Direct TV Veteran, and this happens every time. I know it will be like starting ALL over again on Monday and I will have to wait another 3 weeks. That would make it 6 weeks without Direct TV. I don't know what to do. Between the 2 long phone calls that I initiated, I was given so many different answers and lies about return calls that never happened. What would YOU do? It took up most of our day and put us in horrible moods. My heart started to race and I had a panic attack. We were treated nicely, but we were also given the "party line" so many times that I was starting to yell to get my questions answered - and I am not like that! It was one mistake made after another on their part. Now we are stuck, once again, waiting, with no TV, and this is so not fair. Help!

All other channels are fine but my local ABC, CBS, and NBC channels give a 771 code. I've tried everything. Refreshed, reset receiver, did system diagnostics, tried to chat with DirectTV twice now which was useless. It's been like this for 5 days. Weather is fine. Hope someone has a solution.

We'd been DirecTV (DTV) customers for 22 years, but have moved to a place where satellite reception gets interrupted by weather far too often. So, we're considering DirecTV Stream as an alternative. Before we commit, we're trying to find the answer to two questions: We subscribed to two sports services the whole time we were with DTV, and have not had any luck finding out if they are available on DTV Stream... So, can anyone tell us if MLB Extra Innings is available on Stream? And ditto for the Regional Sports package (primarily Bally) that allows you to see not only your region's games, but those from other regions as well. Is this available on Stream? Thanks!

Since Cable and internet providers are able to bring FM radio and over the air TV into the home and supply it to TVs without a subscription so long as the connection to the internet was there, is there a way AT&T could build on that with a simple Ethernet connection to a QAM enabled Router/Modem configuration to achieve pass through of Local TV and FM Radio. Broadcasts as well as weather radio broadcasts. Depending on how certain houses are built people can obtain these things using 3 coaxial cables, 1 splitter and an internet modem/access point.  Now is there a way to configure the AT&T device to utilize Ethernet directly to a modem or access point router for optimal performance?

I got a new rewards card, same card number but different expiration date and three number code.  I have been trying to change it in the account management section for well over an hour and got no help on a telephone call.  When I put in the new numbers, the bottom line does not change from cancel to save.  I tried several times and never got it to work.  I also added some contact information that was needed and seemed to be saved, but as soon as I got out of the billing section, it was gone too. Anyone know how to help me?

My paranormal shows are gone!  They were on Destination America and then Travel Channel.  When I turned on my TV this morning they were gone.  I want my shows back!  Ghost Adventures, Ghost Nation, Haunted Highways and more.  This is why I chose the channel I did!  Let me know when they will be back! .