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  • Cloud DVR error message FAQ

    Error messages 50007, 60001, and 60007 means your DVR had trouble recording or playing back. Learn ways to fix the errors.

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Community Forums (4 of 9 results)


  • Can I split signals on 2 receivers?
    I want to split signals off of 2 different receivers. Receiver is an HR44/200.  The other is a Genie. Do I split the HDMI coming out of the main receiver and the 10 pin s video coming out of the Genie? Thanks, Tim

    Last reply: 1460 days ago | 448 views | 9 responses |

    Posted by Hoot22


  • Connect DVD player
    How to hook up and play dvd' s using the genie remote

    Last reply: 2293 days ago | 1036 views | 1 responses |

    Posted by hamlynollie


  • Genie Does Not Record Series On Local Channel
    Sorry if this has been posted before (lots of threads here), but I 'm wondering if anybody else has experienced this problem or if the folks who are working on the software upgrade are aware of it. My local channels, the ones we watch regularly in the LA market, are numbered 2, 4, 5, 7, 9. 11 and 13.  If a program is on Channel 2, say it's the Big Bang Theory, and I want to record the first runs of the series, I do that like I normally do.  But if I then go to the Guide to look at the next episode of the Big Bang Theory on Channel 2 to make sure it is going to be recorded, there is no indication that it is going to be recorded.  Instead, the show will be recorded off of the CBS West channel, which might be numbered 397, or something like that.   (I found this out only by working through it a number of times.)  It does this for ALL local channels.  The red/orange Record indication is always on some channel up in the 300 range.  This i s pain, because our guide naturally opens up to the local channels numbered 2, 4, 5, 7, 9, 11, 13, and that's were we are typically when we are selecting programs to watch or record.   I've also discovered that if I go to channel 2, and Big Bang Theory is not showing as being recorded, and then I hit the manual record button, I will end up with two (2) recordings of that episode of Big Bang Theory -- one on channel 2 and one from channel 397 (or whatever). Anybody know if this glitch has been reported or if a fix is in the works? P.S.  Did anybody test the new software before they sent it out?  Egads, it's terrible.  This is but one of many problems.  I've never seen an upgrade on any platform have so many problems.  Directv should be giving an automatic rebate to any customer who has had to live with this for the past few months.

    Last reply: 2419 days ago | 118 views | 3 responses |

    Posted by PhilS56


  • I can’t phone from my canadian phone.
    I’m trying to add another receiver buy I can’t get through on my canadian phone & I can’t do it online. I drove to 201 S Douglas St. today in El Segundo but Direct TV isn’t there anymore.

    Last reply: 2550 days ago | 343 views | 4 responses |

    Posted by sneaky56


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