What is the difference between restart or factory reset or Diagnostic reset? is any more important than others like unplug it? Thanks Jerry

This has been a total nightmare I paid my At&t bill back on Nov 15th to turn around and have my account not credited with my payment and then a late fee added. So I called AT&T to find out why it was still showing I owed this bill so they said they would investigate it they gave me a confirmation and incident number said that someone would he contacting me within 3 to 5 business days and I would also get an email no email nobody contacted me so I called them back they said they could not find my payment whatsoever in the investigation I was floored and just couldn't believe it!! I mean when you make a payment you in trust that they know what they do with your money and here I was being treated like oh well we just don't know where your money's at so you owe this bill plus a late fee so I ended up having to pay the bill again or my services were going to get cut off so then I pulled a bank account statement that showed that the money had indeed been taken out of my account but instead of saying AT&T it's a DirecTV took my payment I don't even have TV service I have Wi-Fi service only that I run my fire stick off of so I called them back to get the rudest Rep ever that when I told him about my payment back in November the investigation the bank statement and who the payment went to when I don't have DirecTV services and only have AT&T Wi-Fi this rep went through every month of my bill all the way back to August and how much each bill was all the way through till December and I kept saying yes I know how much my bills were that's why I paid them that's not what I'm calling about I'm calling about my November payment that is lost and my bank statement saying DirecTV took it out so y'all need to get with DirecTV and find out why DirecTV took my payment for a TV service I don't even have when I call y'all to make my payment for an AT&T bill and I pay the exact amount I owe for my AT&T Wi-Fi I expect that's where my money's going and he just kept ma'am I'm trying to be professional I'm trying to let you know what your bill amounts were and why you owed the bills finally I got frustrated with him and said I knew what all my bills were that's why I paid all my bills and ended up having to pay the one bill twice that I didn't need him to go over the amounts in the dates and everything else I wanted to know where one Pacific payment was and why that payment went to DirecTV for a TV service I did not have and that it needed to be applied to my AT&T Wi-Fi service that it was supposed to go to that I do have and once again this (Edited per community guidelines) started going back to my bill dates and amounts again talking about frustrating so I finally said can you please just put on a supervisor I'm tired of going in circles about something that doesn't even pertain to what I'm calling about I'm not calling you about old bills and what they were charges for those are paid and done with I'm looking for one Pacific payment that is lost and not paid and taken by DirecTV for TV services that I do not have and the fact that I had to pay it twice now I want it pulled back from DirecTV and placed on two AT&T because I don't have DirecTV services I asked him to put me on a phone with a supervisor and he hung up on me!! Very unprofessional and frustrating because I felt like I was being sent all around in circles on purpose so that we didn't get to the point of where my payment was at all and the fact that you have to keep calling back and going through all this to get a representative even on the phone! Finally I called back again got a different Rep thank goodness he was nice and very helpful he took the $9.99 late fee off and gave me the information where to fax and email my bank statement to but the fact that I'm even going through this and now reading all the other comments makes me in fear that I'm never going to find or get back this payment even once I show that it was indeed taken from my bank and paid. The fact that I'm even having to go through this period is just crazy how does a company just lose your payment in the 1st place so very frustrating! 

Is there any way to disable resuming shows and another room? Or, ideally, keep it room specific? It can be particularly annoying when it comes to accidentally spoiling recording/recorded sports games. My house has four receivers. I live upstairs with the main genie unit (HR54/500) and one mini genie, and I have a roommate that lives downstairs with the other two mini genies (all C41W-500). The problem is, we both love the same teams and watch a lot of the same events, but often have to do so on different schedules. With room resume enabled this means we both frequently end up having the results of games spoiled if we aren't very careful. If I get home late and start watching a game that roommate already finished I have to make sure to check if it has already been started, and if so, click info and then start over. Obviously that doesn't always happen, so when I start the game it picks up at the very end where my roommate finished... Completely spoiling the result. Is there any way to turn this off? I have already made sure that shared playlists are off and yet it doesn't actually seem to change anything. I just double checked my settings on the server while typing this up and it appears that regardless of what settings I choose every location is able to see everything that has been recorded to the DVR from any location and every location is able to delete anything... And therefore every location automatically picks up a program where any other location finished.  Any ideas? Obviously I would prefer to avoid doing a hard reset and erasing everything, but I fear that's where this is headed.

DVR Deletion Codes – What They Mean, and How to Fix Them   Have you ever run into a recording that was canceled, deleted, or stopped halfway through? We can help!   There are a few different reasons a recording can be lost: programming changes, conflicting shows, or canceled by mistake. Fear not! Each scheduled recording will be saved in your DVR history. This page will walk you through accessing it, finding the code, and how to fix it for future showings.   First things first, go to your DVR history and find the program you’re looking for. You can access the history by following these steps:   Press Menu > Recordings > Manage Recordings > History (on the left side of the screen). Highlight, then select the program in History. Press Info on the remote or receiver.   From there, it will give you a DVR History code. Check your code in the list below. If you need to search for an alternate showing, we have a great walkthrough of the Smart Search feature here. And as always, we have tips for troubleshooting your DirecTV DVR as well.     CODE DESCRIPTION EVENT STATUS NOTES 1 This episode was canceled by the viewer. CANCELLED The customer or someone in the home canceled the recording. 2 Broadcast issue   NOT RECORDED   There was a broadcast issue. Try recording the show again. If this was a PPV, it won't have billed to the account until the show was played. 3 This episode was canceled or not recorded because of an unexpected error.            CANCELLED Search for and record the program again. 4 DVR disk space is full.   NOT RECORDED   Delete any watched programs from the Playlist. 5 DVR recording of this content not allowed.   NOT RECORDED   Verify DVR content settings. 6 This episode was canceled or not recorded because the channel is no longer available.   CANCELLED Either the Guide changed or the station/channel no longer exists. 7 The user updated the recording or the recurring recording.   CANCELLED The customer or someone in the home changed when the program or series was scheduled to record. 8 This episode or show was canceled because the viewer changed its recording priority.   CANCELLED The customer or someone in the home changed the recordings priority in the Series Manager, Prioritizer, or Queue. 9 This episode was canceled or not recorded because of an unexpected error.   CANCELLED • Search for and record the program again. • Try re-recording. 10 This episode was canceled because another matching program was scheduled to record. CANCELLED The receiver found a better showing (earlier start time, matches more user preferences). 11 This episode/show was canceled because a guide update replaced it with a program that was already recorded, or is scheduled to record, or requested by the viewer to not record. CANCELLED Check the playlist or To-Do list to see if it was recording or is about to record. If not, search and try to record again. 12 This episode was partially recorded because the channel became unavailable.   PARTIAL • Search for and record the program again. • Retune channel 13 This episode was not recorded because it did not match your show type settings in the guide.   CANCELLED • Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria 13/1 This episode/showing was not recorded because of a programming update.   PARTIAL • Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria 13/2 This episode/showing was not recorded because of a programming update. PARTIAL • Program may have moved to a different time • Check the To-Do list. • Search for and record program again • Guide changed - different programs found in this timeslot. The program found in the old program’s time slot does not match the recording criteria     Genevieve, AT&T Community Specialist