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A resort guest's confrontation with a group of performers escalates into an explosive altercation; chaos ensues when two alleged shoplifters are locked inside by a security guard; three friends's bickering turns physical.

Customer Wars

Grandma to the Rescue

A lifestyle vlogger's filming of her visit to a nail salon sparks a confrontation with employees; a flight cancellation leads to a heated exchange between two passengers and airport security; a group of tourists meet a moody elephant.

Escalation at the Airport Gate

A_AND_E

A customer attempts to return an allegedly faulty phone card without a receipt in Ohio; a fight between two women, allegedly over one of the holiday season's hottest gaming consoles, turns physical in North Carolina.

The Naughty List

At a bike shop in San Antonio, Texas, an employee faces off with a customer over some apparent confusion about the cost of a repair.

Taxi Terror

At a late-night diner in Florida, customers and employees get into a physical altercation, allegedly over the wait time for food; at a Utah airport, officers are called to deal with a passenger after confusion over a seat assignment escalates.

Flying Plates and Punches

A commuter must contend with another passenger's feet on her seat; a security guard confronts a camera crew attempting to capture a challenging BMX stunt; a bystander aids a bus driver in dealing with an oddly behaving potential passenger.

Ferris Wheel Fiasco

A customer's demand for a refund spirals into a heated back and forth with employees; a rideshare trip takes a startling turn when a passenger doesn't exit the vehicle after being asked to by the driver; an airline employee is moved to tears.

Takeout Trouble

Tensions rise at a pet grooming business in Miami when staff informs a customer that her dog cannot be groomed; the mounted police pursue a suspected shoplifter; a woman shopping in an Australian mall is confronted by a security guard.

Wild Horse Chase

Customer service has a different definition in this top ten special of Customer Wars; what happens when package deliveries don't go as expected, and how these delivery drivers and customers decide to handle the obstacles they're faced with.

Top 10: Special Delivery

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Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.

S5 E7 | Escalation at the Airport Gate