A_AND_E

In Fort Lauderdale, Fla., tempers flare during a flight's deboarding process as an impulsive passenger attempts to force his way down the aisle; in Cherry Hill, N.J., a mall-goer's unique outlook on life stuns the man interviewing him.

Customer Wars

Don't Mess With Grandma

In Swampscott, Mass., a woman and a contractor face off over noisy construction in the woman's neighborhood; after reportedly being told it's too early to order a chicken product, a woman attacks the employees through a drive-thru window.

Drama at the Drive Through

In Nashville, Tenn., a dissatisfied restaurant patron tests the tolerance of her fellow diners; a tech-savvy New Yorker sends his robot to fetch fish food, delighting a pet store employee.

Robot Run

Passengers try to vote a disruptive woman off a plane; a brawl breaks out after someone allegedly cuts the line; a woman's finger gets stuck in a cart; a customer risks his life to stop an armed robber; a heckler and a comic get in an argument.

Brawl at the Mall

A brawl erupts in a restaurant between employees and a customer; a car rental agent deals with a difficult customer; a delivery driver's car is stolen; a pro wrestler and a spectator come to blows; a utility worker is confronted by a property owner.

Fast Food Frenzy

A woman demands a refund, allegedly after hearing Spanish at her local pizzeria; a donut shop customer hurls a pot of coffee at an employee during an argument over her order; a brawl breaks out among a group of tourists at a fast food restaurant.

Chaos on the Conveyor Belt

An irate resident in Omaha, Neb., intentionally strides through freshly poured cement; in Miami, Fla., a disruptive passenger who refuses to switch seats on a commercial flight causes turbulence even before takeoff.

Cart Crusader

A Los Angeles woman confronts a nail technician over an alleged lazy manicure; a violent brawl erupts over a closed-off seating section at a restaurant chain in Texas; a man attacks a rideshare driver in Laveen, Ariz.

Didn't Nail It

A customer causes chaos with a fire extinguisher; a man renting out his luxury car for the day finds it at a body shop; a bar patron keeps his cool in the face of an armed robber; a supermarket customer starts arguing with the staff.

Courage on Tap

A plate shatters on a woman's face during a brawl over restaurant seating; a man wreaks havoc in a video game store over their return policy; a delivery driver falls into a 13-foot septic hole while attempting to deliver a package.

Mid-Air Scare

A stubborn moviegoer refuses to give up his seat, causing employees to stop the movie and intervene; a woman throws a tantrum after being ordered off a flight for not complying with the airline's pet policy.

Rage Against the Rideshare Driver

In this top 10 special of "Customer Wars," irate patrons receive poor service and they're not afraid to shout about it.

Customer Wars Top 10: Complaint Department

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Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.

S2 | Customer Wars Top 10: Complaint Department