Manage DIRECTV closed captioning

Satellite dish

Learn how to manage closed captioning so you can read subtitles with ease—and get help if you have any issues.

Go back and choose again

Didn't get your service via home satellite dish?

Set up closed captioning

1. Press INFO on your remote.
2. Scroll right and select CC.
3. Select Closed Captioning.

Change display options

Want to change how you see closed captions on your screen? You can adjust settings like the font color, background color, and font size.
 

1. Press MENU on your remote.
2. Select Settings.
3. Scroll right to Accessibility and press SELECT.
4. Use the DOWN arrow to scroll to the setting you want to change, and press SELECT.
5. Press SELECT on the setting you want, then press EXIT to go back to your program.

Get help with closed captioning

The most common closed caption errors come directly from programming sources. Since DIRECTV passes information received from the program provider directly to our customers, we can’t fix those errors.

In some cases, the TV receiver may cause closed-caption info to be missing or garbled. In these cases, it’s recommended to restart your device.

For closed-captioning issues (immediate, inquiries and complaints):

DIRECTV Closed Captioning
ATTN: Mr. Peterson
Associate Director
2260 E. Imperial Way El Segundo, CA 90245
closedcaptioning@directv.com
Phone: 888.996.5090

Internet connection (No satellite)

Learn how to manage closed captioning so you can read subtitles with ease—and get help if you have any issues.

Go back and choose again

Didn't get service via your home internet connection

DIRECTV Device

1. Press Home on the Gemini remote.
2. Go to Settings > Systems > and Device Preferences.
3. Choose Accessibility.
4. Select Captioning and then Display to turn on or off.

Tip: Use voice commands on your Gemini remote to turn captioning on or off. Just press the MIC button and say “Turn on captioning” or “Turn off captioning”.
 

DIRECTV App

1. Select Settings and then Preferences.
2. Choose Captioning.
3. Turn captioning on or off.

DIRECTV on the web

1. Sign in to DIRECTV > Watch Now.
2. Select Settings.
3. Scroll to Captioning and select Edit.
4. Choose your language and view options.
5. Select Save Changes.

Heads up: Using Chromecast? If you're casting content from a mobile device with closed captioning enabled, toggle the mobile device screen to see captions on the TV screen.
 

Get help with closed captioning

The most common closed caption errors come directly from programming sources. Since DIRECTV passes information received from the program provider directly to our customers, we can’t fix those errors.

In some cases, the TV receiver may cause closed-caption info to be missing or garbled. In these cases, it’s recommended to restart your device.

For closed-captioning issues (immediate, inquiries and complaints):

DIRECTV Closed Captioning
ATTN: Mr. Peterson
Associate Director
2260 E. Imperial Way El Segundo, CA 90245
closedcaptioning@directv.com
Phone: 888.996.5090