Troubleshoot directv.com streaming issues
Having streaming problems on directv.com? Find out how to fix them.
DETAILED INFOHow to solve streaming errors
Try this first:
- Sign out of directv.com.
Important Note: DIRECTV has introduced an extra step to enhance your security when you log into your directv.com account. In addition to your username and password, you’ll be asked to enter a one-time code sent to your email or phone number on file. After entering the code, simply follow the on-screen prompts to complete the process and securely access your account.
- Restart your computer.
- Sign back in to directv.com and try again.
You can also:
- Clear your cache or cookies.
- Use a different internet connection (Wi-Fi® or wired).
- Try another web browser or device.
Still having streaming issues? Check out these tips.
| Error message | Reason | How to fix |
| Video streaming is temporarily unavailable. Please try again later. | There are many possible causes. | Try streaming the movie or show later. |
| You've reached the maximum number of devices allowed for concurrent streaming. To watch on your current device, one of the other devices will have to stop streaming. | You can only stream DIRECTV on 2 devices at a time. | Stop streaming on 1 device and try again. Or upgrade to 3 streams. |
| Your subscription does not include this channel. Please upgrade your package or add the premium programming. | You need a subscription to a premium network or another TV package to get this title. | Upgrade to that premium network or TV package from any mobile device or computer. |
| We're sorry, this video is no longer available. | A movie or show in your queue or playlist isn’t available on DIRECTV. | Choose another title. |
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