Turn on DIRECTV closed captioning
Learn how to set up closed captioning so you can read subtitles with ease and get help if you have any issues.
INSTRUCTIONS & INFOSet up closed captioning
- Press INFO on your remote.
- Scroll right and select CC.
- Select Closed Captioning.
Change display options
Want to change how you see closed captions on your screen? You can adjust settings like the font color, background color, and font size.
- Press MENU on your remote.
- Select Settings.
- Scroll right to Accessibility and press SELECT.
- Use the DOWN arrow to scroll to the setting you want to change, and press SELECT.
- Press SELECT on the setting you want, then press EXIT to go back to your program.
Get help with closed captioning
Closed caption issues can originate from several different programming sources.
DIRECTV passes information received from the original program provider through to our customers.
The most common closed caption errors originate from programming sources and program guide information vendors. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV.
In some cases, the TV receiver may cause good closed caption info to be missing or garbled. In these cases, it’s recommended to restart the device or to verify that the local settings are correct.
For closed-captioning issues (immediate, inquiries and complaints):
DIRECTV Closed Captioning
ATTN: Mr. Peterson
Associate Director
2260 E. Imperial Way
El Segundo, CA 90245
closedcaptioning@directv.com
Phone: 800.347.3288
DIRECTV passes information received from the original program provider through to our customers.
The most common closed caption errors originate from programming sources and program guide information vendors. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV.
In some cases, the TV receiver may cause good closed caption info to be missing or garbled. In these cases, it’s recommended to restart the device or to verify that the local settings are correct.
For closed-captioning issues (immediate, inquiries and complaints):
DIRECTV Closed Captioning
ATTN: Mr. Peterson
Associate Director
2260 E. Imperial Way
El Segundo, CA 90245
closedcaptioning@directv.com
Phone: 800.347.3288
Was this information helpful?