Why are my channels missing?

Every so often, DIRECTV has to work with programmers and channel owners to renew contracts and continue to provide you with their content. As consumer preferences and market dynamics evolve, we remain committed to advocating for the most value for our customers. This commitment, from time to time, can lead to programmers or channel owners pulling programming while we work to align the price customers pay with the value they receive. This disruption is temporary, and channels are usually restored once an agreement is reached.

When a channel goes missing while both sides work to reach a new agreement, DIRECTV will make every effort to keep you informed and offer alternative viewing options. You may also be eligible for a credit on your bill. This credit is a small way to acknowledge the disruption and make up for the temporary inconvenience while we work to bring the channels back to your lineup.

1. Go to TVPromise.com.
2. Select your TV service from the drop-down menu and enter your Zip Code.
3. Select the Search button to check for service disruption in your area and see if you're eligible for a one-time credit offer.
   Note: If there is no service disruption in your area, you will not qualify for a credit.
4. If you qualify for a bill credit, go to the Explore bill credits section of the TV Promise page and select the appropriate button to initiate a credit.

Once you accept your one-time credit offer, it will be credited to your account. Credits may take up to two billing cycles to show on your DIRECTV bill.

Your credit will appear on your DIRECTV bill. Go to Billing & Payments to view your bill online. It may take up to two billing cycles for credits to show on your DIRECTV bill.

Note: If you currently have a pending credit on your bill, you'll need to wait for the next bill cycle to request a new credit.