TV Promise blackout credits

You can qualify for blackout credits when reporting your service interruption through DIRECTV. Learn more on how to confirm the credit eligibility using your ZIP Code.

Wondering why content blackouts happen?

DIRECTV pays fees to TV channel owners for permission to add their channels to your lineup. As contracts expire, owners sometimes turn off their channels as a bargaining tactic.

For more information, see Retransmission Consent | Federal Communications Commission (fcc.gov)

Check if you qualify for blackout credits

You can check your credit eligibility by accessing the Zip Code Locator.

  1. Go to TVPromise.com.
  2. Select your TV service from the drop-down.
  3. Enter your Zip Code.
  4. Click the Search button.
    Note: If there is no content blackout in your area, you will not qualify for a blackout credit.
  5. If you qualify for a blackout credit, website instructions will guide you through the process of claiming your credit.

Heads Up: Blackout credits can take up to two billing cycles until they appear on your DIRECTV bill. If you currently have a pending blackout credit on your bill, you’ll need to wait for the next bill cycle to request a new blackout credit.

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