Satellite Dish
Return or recycle your DIRECTV equipment
Learn what DIRECTV equipment needs to be returned and how to return it.
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Shipping your return equipment
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.Each return is different, but here are some more details on what you might need to return and what you can keep
What do I need to return?
Leased receiversWhat can I keep?
Owned satellite dish and accessories including mount and poleRemote controls
Heads up! Refer to the DIRECTV Equipment Lease Agreement for full details on non-return and damaged equipment fees.
Need help? Contact us
What is the easiest way for me to return my equipment?
Bring your unboxed equipment and account number to any FedEx Office Print and Ship Center or The UPS Store drop off location. You'll get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.What if we send you a return kit?
Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office. Tracking is provided if you request a return box.How do I swap equipment?
Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.Recycle your equipment-go green with DIRECTV
Join our green initiative by recycling your DIRECTV equipment. Visit our DIRECTV Recycle page, enter the requested information, and receive a shipping label.
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If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.
You have two options to cancel your service: self-service cancellation and guided cancellation.
Heads up! Refer to the DIRECTV Equipment Lease Agreement for full details on non-return and damaged equipment fees.
Need help? Contact us
Internet Connection (no Satellite)
Return or recycle your DIRECTV equipment
Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.
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Not the right service?
Troubleshoot sound and picture issues based on the service you use:
You own your DIRECTV equipment
Returning your owned DIRECTV equipment
You’re only eligible to return a device within 14 days of your original order or ship date. When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.
You have two options to cancel your service: self-service cancellation and guided cancellation.
Self-service cancellation
- Sign in to your account
- Go to Manage My TV Package
- Select “Cancel my service”
- Follow the prompts
- Upon completion, you’ll receive detailed information via email about any equipment you need to return.
Guided cancellation
Call us at 800.531.5000. A support agent will tell you exactly which equipment you need to return. They’ll also send you an email or letter with detailed instructions.You lease your DIRECTV equipment
Shipping your return equipment
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.
Heads up! Refer to the DIRECTV Equipment Lease Agreement for full details on non-return and damaged equipment fees.
Need help? Contact us
