Manage your DIRECTV user ID or password

Retrieve your user ID from sign-in page

1. On the Sign in to DIRECTV page, select Forgot email or user ID?
2. Enter your email address or account number.
3. Select Continue.
4. We’ll send your user ID to the email address on file.

Tip: Your account number is located at the top left of your paper billing statement.
 

Reset your password from sign-in page

1. On the Sign in to DIRECTV page, select Forgot Password.
2. Enter your User ID and Last name and select Continue.
3. We’ll email you a temporary password. Copy and paste your temporary password in the entry field and select Continue.
4. Enter a new password and confirm it.
5. Select Continue.

Heads up: Temporary passwords cannot be used to sign in at directv.com.
 

Change your password from your Profile

1. Sign in at directv.com.
2. Select Change under Password.
3. Enter your current password and new password. Confirm your new password and select Save Changes.

Change your user ID from your Profile

1. Sign in at directv.com.
2. Select Change under User ID.
3. Enter your new user ID and click Next. 
4. Select the method to receive the one-time code and click Next.  
5. Enter the one-time code in the following screen and click Next. 
6. Review changes in the next screen and click Submit. 

Heads up: You’ll also use this updated user ID or password in the DIRECTV app.