How to update your profile info for DIRECTV STREAM

Update your DIRECTV STREAM profile

1. Log in to your DIRECTV STREAM online account.
2. Go to Account Profile.

Important Note: DIRECTV has introduced an extra step to enhance your security when you log into your directv.com account. In addition to your username and password, you’ll be asked to enter a one-time code sent to your email or phone number on file. After entering the code, simply follow the on-screen prompts to complete the process and securely access your account.

3. Select Profile.
4. Select Change next to Recovery email, phone number, etc.
5. Click Next to confirm your ID.
6. Select the method to receive the one-time code and click Next.
   Note: if you do not have an email address or mobile number, click the chat icon at the bottom right of this page to chat with an agent.
7. Enter the one-time code in the following screen and click Next.
8. Review changes in the next screen and click Submit.

Heads up!
You can use your recovery email to reset your password or find your user ID.

 

Update your Billing & Payment information

You can see any changes in your bill in the Payment history section of Billing and payments in your directv.com account

1. Log in to your DIRECTV STREAM online account.
2. Go to Billing & Payments.
3. Scroll down to My Payment Info.
4. Select Change, to update your credit card information and Billing address.
5. Click Save.

Update your Shipping address

This section allows you to update the shipping address for an item you are ordering.

1. Log in to your DIRECTV STREAM online account.
2. Go to Overview.
3. Under My Streaming Devices, select Manage.
4. Choose the device and payment.
5. Select Change shipping address, to update the shipping address.

Tip: Changes may not be visible in your DIRECTV STREAM account until the next day.