Get and troubleshoot the DIRECTV App for Apple TV
Got Apple TV and want your DIRECTV? The DIRECTV App is compatible with most Apple TV devices.
Ready to start watching with the DIRECTV App on Apple TV? First, make sure your Apple TV device is running version 12+ or higher. Then:
- Go to the Apple App Store.
- Search DIRECTV.
- Select Get for free.
Troubleshooting
General issues
- Check any HDMI connections.
- Restart your device(s).
- Close and restart the DIRECTV STREAM App.
- Check for DIRECTV STREAM App and iOS updates.
- Uninstall and reinstall the DIRECTV STREAM App.
Sound issues
- Make sure your device isn't set to silent mode, on mute, or has the sound turned down.
- On your Apple TV, select Settings, then Audio & Video. Make sure:
- Audio Out is set to Apple TV.
- Sound Effects and Music are set to on.
- In Surround Sound settings, make sure that Best Quality Available is selected.
Network issues
- Check your Wi-Fi connection.
- Make sure the device is on your provider network if you aren’t connected to Wi-Fi.
Data and storage issues
DIRECTV cache method
- From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.
- Choose DIRECTV.
- Select Clear Cache and Clear Data.
Apple storage method
- Select Settings and then General.
- Choose Storage & iCloud Usage.
- Memory almost full? Uninstall unused apps.
Still having trouble? Go to Apple TV Support.
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