Hi all!   It’s been four years since we saw Germany defeat Argentina in a nail-biting, dramatic final and needless to say, with all 64 games available live, we are ready for the 2018 FIFA World CupTM to finally KICK off!   Channel Listing   Didn’t make the trip to Russia? No sweat, DIRECTV 4K customers can still feel like they are there in person with every game live from FOX and FS1 in stunning, lifelike 4K High Dynamic Range for the first time ever in FIFA World CupTM history!   TV Troubleshooting   If you are not able to see The World Cup, or having trouble with the broadcast, steps like resetting the receiver, checking cable connections, and making sure your TV is on the right input, can normally resolve most issues like:       Loss of service (picture and sound) Picture Pixilation and Freezing Missing Channels (Local Channels)  Audio Loss/ Issues Remote Control function Internet Connectivity Guide Issues Feature Issues with recordings and box features   How to reset the receiver  To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button located near the access card. It can be a quick fix in most circumstances. If you have a guide issue or missing channels, refreshing your service may resolve this.    Cable connections and power Verify all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.        Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.   Input In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.    If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check.      ChrisZ, AT&T Community Specialist 

    Get Back Into The Game!   If you are having trouble watching your favorite team on DIRECTV, resetting the receiver, securing cable connections, or making sure your TV is on the right input can normally resolve this and more!     Types of Personal Service Fouls  Loss of service (picture and sound) Picture Pixilation and Freezing Missing Channels (Local Channels)  Audio Loss/ Issues Remote Control function Internet Connectivity Guide Issues Feature Issues with recordings and box features   How to reset the receiver - The quickest way to resolve most service issues To reset the receiver you can either: Unplug the receiver from power for 15 seconds. Press and hold the red reset button located near the access card.   Unable to see DIRECTV NFL SUNDAY TICKET Channels or Guide If you recently purchased NFL SUNDAY TICKET and are unable to see the channels, unplugging or refreshing the system may resolve this.   Power: Unplug the receiver from the wall outlet for 15 seconds and plug it back in. Refresh your service and follow the instructions. You may need to perform Step 1 and Step 2 in conjunction fully resolve this. Note: In some instances, you may not have these channels, log into your account at www.DIRECTV.com to verify and order!    Cable connections and power Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.       Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.   No input message or blank screen In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.    If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check.      ChrisZ, AT&T Community Specialist   

I scheduled a new installation of DirectTV for a new house which includes "Professional Installation" at no cost for up to 4 rooms. I requested installation for 2 receivers for 2 TVs with connecters in 3 adjoining rooms since one room currently has boxes but will become the main room once we unpack. This was a standard installation per the sales representative. Upon arriving onsite over 30 minutes early for the appointment (causing us to rush to get there) for installation the technician began demanding additional monies. First there was $99 to install the antenna on a pole (when I specifically asked the sales representative if there was a fee for this but it was included in the free installation). Then the technician wanted $99 for each connection inside the house. At this point, I was called and the technician became rude and offensive on the phone with me (a family member was at the house). Since this was a change from what I agreed to with the sales representative I tried asking what the additional fees were for when I already paid for the services. The technician became more unprofessional, hung up, and left. So after this incident, I'd like to make sure that a more professional person shows up at my new house in order to reschedule the installation. Also, suddenly the reinstallation can't be scheduled for at least a week, but when I scheduled the meeting Sunday night, there were plenty of appointments available. So is this retribution since the technician stormed off? I was never told that there would be additional costs demand at the site, and that they need to be paid in cash or check only. Is this normal? What is considered normal? It is a 1-story, 2 BR house with a distance of 35 feet between installation walls of the two bedrooms. The crawlspace under the house is easily accessible (brand new, on a slab) for the cable to be run under the house and up into the rooms. is this considered a standard installation? The sales rep couldn't answer this question, nor could they put me on a call with anyone who can. The only way to get an answer would be to schedule another appointment more than a week in the future and hope someone different showed up. Can anyone else answer this?