I never received a March AT & T statement for March. Fortunately, I was sent a reminder statement, but then I was told my payment was late. I paid through my credit union as always and it was sent out on 03/20/20. Please ensure I receive monthly statements, and do not send emails saying I was late when I was not. The reminders are good, especially if you forget to send me the original statement.

Recently on demand recorded shows cut out suddenly for commercials right at key parts of the show.  Then when the show comes back it doesn't always come back to the same spot, and we miss an important part of the show.  Then it goes to commercial almost right away again but it doesn't cut out in the middle of a scene.  What's up with that.  I pay a fortune for Directv and now it's seems your adding additional commercials & I'm losing part of the programming.   PLEASE STOP!!!

We have lived full time in our motorhome(s) since 2003. We have been a DirecTV customer "since 2009". Before AT&T took over, it was fairly easy to get DNS (Network Package: Mobile East) switched on and off. It was even pretty easy to get local channels. We drove to a new area the begining of December and were going to be in the area for a few weeks so thought we would get the local channels for news, weather, etc. We ended up at "Home Movers" department. We explained our full time RV life-style to them. They said they would give us local channels and would reverse the charges and just ignore the automated email that would be generated. When our bill arrived, the charges were not reversed but we were able to get that straighten out. The next day, we noticed that our programmed recordings for DNS channels was not in our recorded list. Then, we noticed our DNS channels gave us error 721 - not subscribe. We called and was told we would have to reapply for Distant Network Services. I now understand their policy change. I wish some told me I would lose DNS, I would have never agreed to local channels. I called and have spent many hours since reapplying trying to get DNS service turned back on.  We sent a "Mobile Vehicle Declaration of Intent – Distant Network Services" form which says to call if not activated in 14 days to call. We called after 3 weeks because we still did not have DNS. No one has been helpful but someone finally said it was denied because we have local channels. I explained our full time RV life-style again and was told reapply. We sent another "Mobile Vehicle Declaration of Intent – Distant Network Services" form and attached a letter explaining our full time RV life-style. We have moved twice and since then and fortunately, we are still getting those local stations. Our next move will take more than 1000 mile from these local channels and we still do not have DNS! I have started to look at other services but I would prefer to stay with DirecTV and DNS. 😞

Snow has my satellite dish non-operational, and the the watch on a P.C. function does not work.  I have called "Chat" and "Service" without any satisfaction whatsoever.  The view on P.C. used to work, and I would link it to my T.V. with a HDMI cable.  Service must be out of India now and I just can't understand much of what they say, and frankly they simply don't know the product at all.  On "Chat" and from "Service" I keep getting an answer something like, "It is a known problem.  We  will get back to you when.............."  This inability to watch on a P.C. has been going on for many weeks, and they never get back to me or resolved the problem.  Since the buyout service has deteriorated to the point of being ridiculous.   Someone at AT&T has tried to cut expenses to the point that customers are suffering.   I pay over $150 per month for periods of no service whatsoever.  BTW, my dish is out of reach on the roof (even with my extension pole), and DIRECTV says they can no longer service the dish if it can't be reached from a ladder due to new OSHA regulations.   I would suggest that DIRECTV could provide an extension device to service personnel that could blow or brush the snow off the dish when their alternative viewing methods are non-functional.  I like DIRECTV when it works, but since the buyout we have always had one problem or another.  Fortunately it seems they may have finally fixed the "Guide"  problems.  I hate to go to another provider, but that may be the only workable alternative.

I spent 40 minutes on the phone with reps yesterday without ever getting to anyone who could help me.  They each passed me on to someone else who they assured me would be able to help, but after the third one gave me the same spiel, I got frustrated and asked for a supervisor.  I was unable to understand her (as well as several of the previous reps) because of poor reception or her accent or both, I couldn't really tell,  and she said she would call me back.  I'm still waiting.   I just want to find out about adding a dish and receiver at my vacation home, on the same account, and transferring my service between homes as I go back and forth.  Does anyone know what department would handle this request so I might get through to the correct person.  Thanks for any help you can give.  

What happened to your support? It's horrid. Absolute worse ever! Moved out of our home for 7 months. Silly me did not put account on hold. Ask for some sort of reimbursement. They gave the $20 (twenty!) dollars. What a joke. Call in to support and tell them we had to have a full house rewire and need a technician to come out and check all TVs, make sure we have remotes, all is working etc. First woman says she can't help me and gives me another number to call. Can't connect me for some reason. Second person asks me again for name, account number, address and relationship to account owner, which I provide. She cannot help me. Transfers me. They ask AGAIN for name, account number, address and relationship to account owner, which I provide. She cannot help me. Transfers me to third person. SAME DRILL. I talk to FIVE people and finally get an appointment set up. Technician comes out and says he's not the right guy for the job. So I call and schedule another appointment. Guy comes out. I am on a work call and ask him to wait for 15 minutes. He takes off and does not return. After that I receive text messages stating that a technician will be out between 8-12 the next day. That day I receive confirmation. I then receive a text saying a technician will be out between 12 - 4. Nothing. I receive another text. Same deal. No one shows. I chat with support AGAIN. Mind you I have missed three days of work for this stuff. They tell me the technician is going to be out on Monday. Really? So I miss another day of work. Guy shows up, doesn't have everything he needs to complete the job, says he'll be back later in the day and never shows again. I schedule another appointment. Guy is supposed to show on Friday. Nothing. Schedule again for a following Tuesday appt. Again, a no show. So I am on chat AGAIN. Of course they are all "so sorry for the inconvenience" They tell me the technician will be out tomorrow. They transfer me, on chat, to a manager. I'm sure it's just another support person trying to keep me happy. Missed countless days of work, pay religiously every month, ask for some sort of compensation for the 7 months we did not use the service and all I get is the run around, time wasted with support on phone and chat (30-45 minutes each time, first go around was an hour on the phone getting transferred back and forth) and $20. What a joke.