Does anyone know the secret to programming a new Genie so BOTH sound and menus will function?

From:  (edited as per community guidelines) Dear Customer, This text refers to the sponsored promotion by eBay on your AT&T DIRECTV services. Your PROMO CODE is (DTV2918-E1). This is a contract free offer for 2 years, with a fix monthly bill of $69.99(Including taxes and services charges). In order to avail this discounted offer, you have to credit your account for 4 months according to $69.99/month which will be $280 after that for the rest of remaining 20 months you have to pay a flat bill of $69.99/month. If you pay your upfront bill by 1OO minutes then you will be eligible for $100 Visa Gift Card. In order to activate this promotion, you need to pay your upfront payment by using eBay prepaid gift cards. For payment and further details call billings and promotions department of DIRECTV 877 888 0360 ext. 1. Thanks for choosing AT&T DIRECTV Regards, AT&T/DIRECTV.

Years ago there was no question about the value and quality of DirecTV.   It was simply the best service out there but sadly that has changed in a number of ways.  1.  Degraded value of programming by excessive advertisement, commercials have become more prominent greatly reducing the value that has been traditional in paid programming and in fact it has become even worse over the last few years.   2. Targeting of DirecTV viewers using social information and consumption of programming, the level of targeting is substantial with technology that works to present viewers with commercials based on interaction of internet based services such as social media platforms and other modalities you might find yourself viewing advertisements targeting you based on information you thought was private. . .    Bad?  Yes it is!  It really is bad...   3. Extended commercials otherwise known as "Infomercials" where products are "hawked" by smiling faces complete with clapping audiences.   This type of programming is not something that subscribers should be paying to access in fact there is so much of this type of programming that one might be hard pressed to find any single day where more substantial programming is available to the viewer.    As an example today at 7:30 AM Hoover smart wash, clean air with oxy pure,   Oxygen therapy, Summer vault clearance, iconic jewelry, Caribbean life, suffering from lower back pain, wake up beautiful, experience total gym, try total gym for 14, Oxygen therapy, Hempvana, Flat stomach, car repair secrets, medicare, woman get your hair, Hank williams music sales, lacruset, medicare, lakefront bargain, total gym, the list goes on and on and on...   (this is what subscribers are paying for?)  4.  outdated programming, the average programming production date is between 1980 and 2006  Channels are filled with programming so old that the younger generation have no idea what it is or just how dated and stale the programming has become.   In fact one of the better networks has become Hallmark, (they seem to have a better idea of what people want to watch)  In fact one might subscribe to only hallmark programming and find that they do not miss any of the other networks that have become just average and in many cases unremarkable.  There is a lot more too but I suspect that most people will become bored between paging around on directv trying to find something that is interesting enough to watch. . .   You might wonder if this is a wreckless course of action aimed at pushing subscribers away from the service.   I find myself questioning the value of the service in favor of internet based streaming services.  (no commercials) (less cost)  (better value) One last thought today they are even selling unmentionable adult toys during a time when many children are sitting in front of the TV. . .   What is wrong with this company?   DirecTV used to be great but now they have become something that resembles garbage!  I just do not see a viable future for this type of leadership but regardless of my opinion, I feel that I am going to be watching less programming until the point when I will no longer feel like paying $120.00 a month for garbage programming with more commercials than value and that day is rapidly approaching like a train on a dark night. . .   PSS  A two year contract?  well this is what happens when you are forced to agree to a 24 month contract and you see the value decline over time until you wonder why you are paying this much money every month for programming that came from the 80s 90s and early 2000.   (last one, really this is the last one) technical difficulties, rain fade, loss of audio signal, glitchy video, out of sync video and audio, redundant hardware programming, poor planning for managing genie technology, guide and info sucking your internet dry at the tune of gigabits of data from your internet provider, (If you have poor internet service you will not enjoy the experience)  (not talking about streaming here at all) If you have bad or slow internet your direvtv experience will suffer...  not to mention that you can't really watch anything using ATT streaming if your internet is bad or slow. . .   Ok, well sure I have missed a few things along the way but I cannot think of a more bungled acquisition of a large network that has been more poorly managed and degraded!   

I have had satatite TV service when it was Prime. I've had HD since it was first offered. I have 3 HD DVR receivers and since ATT took this over, service has all but disappeared. While watching the ATT screen saver suddenly appears and will not go away. I loose sound every day on all channels and I have to change the channel and then go back to get the sound back on. I can no longer get HD to work on any receiver yet DirecTV demands payment for these services monthly. Why can we get what we have to pay and pay dearly for such poor service.Thanks ATT.

My wifi password has a "," (comma) in it.   I had previously set up the password via the menu system.   The new system 0x1104, August 3rd, 2018, doe not have any way to enter a comma.   Is there a secret keystroke?

I had a rental house where my renters paid the monthly fee for directv. When new renter moved in she didn’t want the services. I moved them to my house so I could finish my contract. I have been a member since August 2015. Imagine my surprise when a manager (who was very rude and very disrespectful) told me my contract end in 2019. Apparently he said I upgraded my equipment therefore they extended my contract. I never had any conversation with anyone about extending my contract. I am so suprised that in this day in age companies treat customers like that and expect them to continue using them. Could you help me understand how they can get away with lying. Never received any information on contract extension, never talked to anyone about contract extension. They are actually trying to force me into another 2 year contract. Shocking.