received letter stating "Your DIRECTV equipment needs an update"        and present equipment wont work. it says there's no additional cost but has an asterick .... looking at the notes on reverse side of the letter it looks like you are trying to sell some genie or such equipment with it looks like a charge with a credit.offset...this bothers me when the credit might be withdrawn for stuff I don't kneed....like DVR I dont need recording stuff.......what's the long term effect of this change in regarding additional costs.????     when will the present equipment use fail?   I may move in the future....will I have to move the dish to new location?   I am 91 and can't crawl round a roof area.

How do I stop the crawling notification at the top of the screen that keeps coming on?

I have the protection plan on my service which I pay $7.99 a month for.  Just called Direct TVwith a problem with buffering and picture pixeling.  They had me do a self test but it showed nothing.  I want a service man to come out here to see what is wrong. Been with Cox for yearsand never had that problem.  They want me to crawl behind the TV to see if the cables are secure.  What they -  - -- -  am I paying for if I have to do all the work?  Doesn't this plan pay for service techs to come out to investigate the problems. I don't believe the problem is with lose cables. It seems like dish problems or DVR problems.  Anyone else have this problem?

I scheduled a new installation of DirectTV for a new house which includes "Professional Installation" at no cost for up to 4 rooms. I requested installation for 2 receivers for 2 TVs with connecters in 3 adjoining rooms since one room currently has boxes but will become the main room once we unpack. This was a standard installation per the sales representative. Upon arriving onsite over 30 minutes early for the appointment (causing us to rush to get there) for installation the technician began demanding additional monies. First there was $99 to install the antenna on a pole (when I specifically asked the sales representative if there was a fee for this but it was included in the free installation). Then the technician wanted $99 for each connection inside the house. At this point, I was called and the technician became rude and offensive on the phone with me (a family member was at the house). Since this was a change from what I agreed to with the sales representative I tried asking what the additional fees were for when I already paid for the services. The technician became more unprofessional, hung up, and left. So after this incident, I'd like to make sure that a more professional person shows up at my new house in order to reschedule the installation. Also, suddenly the reinstallation can't be scheduled for at least a week, but when I scheduled the meeting Sunday night, there were plenty of appointments available. So is this retribution since the technician stormed off? I was never told that there would be additional costs demand at the site, and that they need to be paid in cash or check only. Is this normal? What is considered normal? It is a 1-story, 2 BR house with a distance of 35 feet between installation walls of the two bedrooms. The crawlspace under the house is easily accessible (brand new, on a slab) for the cable to be run under the house and up into the rooms. is this considered a standard installation? The sales rep couldn't answer this question, nor could they put me on a call with anyone who can. The only way to get an answer would be to schedule another appointment more than a week in the future and hope someone different showed up. Can anyone else answer this?