Since the recording is encrypted to each DVR, but you can watch it via Whole Home, why can’t you add an option to “record” or play and re-encrypt on the new DVR?  I write software and you can not tell me it is impossible. Not when it is recorded on 1 DVR and is played on another DVR. I should have an option to record to local DVR.  This will solve many people’s problems.  You can also make a few bucks as people may want to add a DVR so they ca n transfer their recordings.

I have Premier package  have been a customer about 10 years, 300 bucks aprox a month, I am in debt due to drinking and gambling and dancing girls (no joke) have no way to pay my bill. My plan was not to answer mail, on line notes or phone. when will DTV cut me off will I get any notice?, will they notify me with a cut off date? No I dont plan on contacting them in any way, just going to wait until the screen goes black. Why would that be a bad idea?

I changed the wireless router in our home and ever since I cannot connect to on demand. All other devices including the smart tv can connect to the wireless yet the directv does not. We spoke to two Directv Customer service reps last night and they told us to call our internet service provider. The internet is working fine. Pass the buck much? Then they wanted to sell us a service package to have someone come out and fix their equipment! No way. This seems like it should be a simple fix. 

Hello, I know this probably sounds like a stupid question, but I am incredibly frustrated right now becasue I have searched all over this web domain (Directv.com) for ANY reference to an answer, and I can not find it. I have an Apple device that is broken, and I would like to submit a claim for it to be repaired (or whatever they do to it). I've had this plan for over 4 years now, but I have never used it. I have searched by category, I have searched using the search box and have come up with various types of keywords to search for, yet still I get nothing. I'm so frustrated because DirecTV's webpage is of no help to someone like me who is here for the first time and needs some help. So.....can someone please direct me where to go in order to do whatever it is I have to do to start a claim? I read the instructions on the "Claims" page, and it says, "Start a claim". Those are my instructions, literallly it says, "Start a claim". It's not a hyperlink, so it's not clickable. It's not in or near anything that says "Claims". It just awkwardly appears in the middle of a page that talks about 4K TV. I am VERY confused, and I know you folks have been in the situtation I'm in right now where my stomach is churning, I'm starting to sweat, and I just want to pick up my computer and throw it through the window and make a big mess and a big noise so I can yell, "DIRECTV (blank)!!!!!!". I can't even articulate properly how I feel right now. You can't imagine the things i've gone through on my end to find out how to do it. They talk aout going to some sort of "portal" which does not exist (at least, not where I've been searching which are in all of the obvious places including search boxes). So If someone can please help me to calm down and find out HOW and WHERE to file a complain, I would be most appreciative. On a side note, I just want to point out that several years ago, before DirecTV asked me if I wanted to save ten bucks a month by combining my DirecTV bill and my AT&T home phone bill. I said sure, why not??? Ever since that day, I have really regretted it. No matter who I call, one of them ALWAYS passes the buck to the other company. "Oh, you're speaking with AT&T----you need to speak with DirecTV about that". So then I call DirecTV: "Oh, that's an AT&T issue....you need to speak with them about that". I can't win. And now I can't find squat on the website, other than directions that take me in circles. And I was logged into both when I came to this page, but now it's asking me to log-in to a third page. I don't know what I'm doing, I'm lost, I've tried, and I'm really tired. Thank you VERY much in advance to anyone who can help this very frustrated person out. THANK YOU!!