My husband and I took a day off from work to be here for an appt when the Direct TV tech was supposed to come out. Instead, an ATT Supervisor came out to look around and told us the DTV tech would be out in 20 minutes. We waited for about 3 hours when we called to find out what was going on. After a lengthy 2 hr phone call with customer service,  she was of no help. She said the 3rd party's dispatch system was down and could not hep us. We wanted to reschedule but she said she couldn't. This was after having almost 3 weeks of NO service. She would not give me her employee number.  It was left with her saying a Supervisor would call back. We waited but this never happened. Then, I called back to speak with someone else, and by this time I was livid as we had to cancel a Dr appt and was charged for it. My husband was also docked for his day off. This gal told me that they could not do anything as their DTV dispatch system was down but she would call me tomorrow- but their were no appts available and she didn't see any for next week either. Meanwhile, we never got a phone call from the ATT person who said Direct TV would be out in 20 minutes. A simple phone call would have helped us out SO much! So the 2nd gal said she would credit us $15 for losing our appt due to what she called "Technician Capacity" which I asked what that was and she said they were overbooked and did not have anyone to service us. Again- a simple phone call or text telling us this would have helped. By now, we were out almost $1,000 dollars between a cancelled Dr appt at the last minute while waiting, and a day off.  I was getting very angry and the Customer service gal was not doing anything to help us other than promise to call back tomorrow (right). I have never had such poor service or distrust. This was another 2 hr phone call that was left at there was nothing they could do to help us. All we wanted was a receiver!!! But they would not let my husband (an Engineer) put it in. This gal did give us her employee number and said she didn't know when the dispatch service would be back on. But she did see that we DID have an appt, but saw no record of any ATT person coming out! Believe me, he did!! When I asked her what we were supposed to do now- she conveniently said she could not hear me and that there was static on the line and hung up. All I would have asked for was a simple phone call so our day could have gone differently. I am a 20 yr with Direct TV Veteran, and this happens every time. I know it will be like starting ALL over again on Monday and I will have to wait another 3 weeks. That would make it 6 weeks without Direct TV. I don't know what to do. Between the 2 long phone calls that I initiated, I was given so many different answers and lies about return calls that never happened. What would YOU do? It took up most of our day and put us in horrible moods. My heart started to race and I had a panic attack. We were treated nicely, but we were also given the "party line" so many times that I was starting to yell to get my questions answered - and I am not like that! It was one mistake made after another on their part. Now we are stuck, once again, waiting, with no TV, and this is so not fair. Help!

We have been a part of the nbc dispute.  You said we are allowed a one time price adjustment. But you must have it very hidden in your website on how to do it.  Direct Tv customer service has been very, very disappointing!  In May l needed help with billing issues and I finally gave up.  I have been getting charged $177 dollars  a month since then and I had been told numerous times during many phone calls, that I should receive information via email or calling back again to gain access to monthly discounts.  As I said I finally gave up🤯.  I certainly understand that with what is going on we need to have patience, but enough was enough.  So I never was given any discount options after being told numerous times there would be, and in all the years we have used direct tv we have never not been given some kind of monthly discount.  Also I guess the other thing that did not sit well with me, was how many times I was giving out my important private information.  It would be great to know this has been ACTUALITY read and acted upon.  Thanks

I have direct TV Dish but a different internet provider since neither AT&T nor Direct TV have internet in my area. My internet is awful. I was going to use Moca to extend the internet throughout the ethernet cables but, it is looking like that is not possible due to it interfering with the Satellite signal. Does that sound right? I am so baffled by all of this and have spent hundreds of dollars trying to get better internet for my kids that are trying to do Zoom calls with Covid. At this point I am just tired of getting yelled at for the lack of internet due to my kids not being able to stay connected. . .

Years ago there was no question about the value and quality of DirecTV.   It was simply the best service out there but sadly that has changed in a number of ways.  1.  Degraded value of programming by excessive advertisement, commercials have become more prominent greatly reducing the value that has been traditional in paid programming and in fact it has become even worse over the last few years.   2. Targeting of DirecTV viewers using social information and consumption of programming, the level of targeting is substantial with technology that works to present viewers with commercials based on interaction of internet based services such as social media platforms and other modalities you might find yourself viewing advertisements targeting you based on information you thought was private. . .    Bad?  Yes it is!  It really is bad...   3. Extended commercials otherwise known as "Infomercials" where products are "hawked" by smiling faces complete with clapping audiences.   This type of programming is not something that subscribers should be paying to access in fact there is so much of this type of programming that one might be hard pressed to find any single day where more substantial programming is available to the viewer.    As an example today at 7:30 AM Hoover smart wash, clean air with oxy pure,   Oxygen therapy, Summer vault clearance, iconic jewelry, Caribbean life, suffering from lower back pain, wake up beautiful, experience total gym, try total gym for 14, Oxygen therapy, Hempvana, Flat stomach, car repair secrets, medicare, woman get your hair, Hank williams music sales, lacruset, medicare, lakefront bargain, total gym, the list goes on and on and on...   (this is what subscribers are paying for?)  4.  outdated programming, the average programming production date is between 1980 and 2006  Channels are filled with programming so old that the younger generation have no idea what it is or just how dated and stale the programming has become.   In fact one of the better networks has become Hallmark, (they seem to have a better idea of what people want to watch)  In fact one might subscribe to only hallmark programming and find that they do not miss any of the other networks that have become just average and in many cases unremarkable.  There is a lot more too but I suspect that most people will become bored between paging around on directv trying to find something that is interesting enough to watch. . .   You might wonder if this is a wreckless course of action aimed at pushing subscribers away from the service.   I find myself questioning the value of the service in favor of internet based streaming services.  (no commercials) (less cost)  (better value) One last thought today they are even selling unmentionable adult toys during a time when many children are sitting in front of the TV. . .   What is wrong with this company?   DirecTV used to be great but now they have become something that resembles garbage!  I just do not see a viable future for this type of leadership but regardless of my opinion, I feel that I am going to be watching less programming until the point when I will no longer feel like paying $120.00 a month for garbage programming with more commercials than value and that day is rapidly approaching like a train on a dark night. . .   PSS  A two year contract?  well this is what happens when you are forced to agree to a 24 month contract and you see the value decline over time until you wonder why you are paying this much money every month for programming that came from the 80s 90s and early 2000.   (last one, really this is the last one) technical difficulties, rain fade, loss of audio signal, glitchy video, out of sync video and audio, redundant hardware programming, poor planning for managing genie technology, guide and info sucking your internet dry at the tune of gigabits of data from your internet provider, (If you have poor internet service you will not enjoy the experience)  (not talking about streaming here at all) If you have bad or slow internet your direvtv experience will suffer...  not to mention that you can't really watch anything using ATT streaming if your internet is bad or slow. . .   Ok, well sure I have missed a few things along the way but I cannot think of a more bungled acquisition of a large network that has been more poorly managed and degraded!   

I have direct TV an been with you guys years I just paid 300 dollars to get it restored we are in a state of emergency all forms of payment is down and I had no way of paying my bill through March 13 until now services should not be interrupted up to 60 days I need help stayed informed during a state of emergency

Comment: your direct TV app is useless when trying to update paperless payment method. I've spent the last 3 hours trying to accomplish this. My expectations for a multi billion dollar company are a bit higher then what you seem to be able to deliver.  Automated website systems are designed to decrease the need for human expensive staff to handle routine tasks. However, my experience is that your website is so screwed up that you must use more staff expenses to handle the errors and correction caused by your website ineffectiveness. Now I know you'll apologize for the inconvenience. perhaps even sincerely, and then forget about and go on. Sad truth you are driving customers away. Most must just give up....Me, I may change to another company with, lol,  likely the same poor service.