I have recently cancelled my subscription to AT&T Direct TV service, I called to cancel  on the 26th of December, which was a day before my new billing cycle, but realized my new service wouldn't be installed until the 28th of December. So, the agent informed me that because I was keeping my service active for 2 extra days I would be charged $15 for my usage. I agreed to the charges and had my new service installed on the 28th of December. I kept AT&T service 1 extra day just to make sure everything was working and canceled service effective the morning of the 29th of December. As I checked my service was disconnected immediately. Now I have received a bill for the entire month of service from December 27th to the 26th of January, with a total due of $$227.53! I am expected to pay $113.77 for 1 day of service?          I am writing this in hopes someone at this company will be able to help me and I am sure many other customers that will be hurt by your practices in dishonest and sneaky cancellation costs. I am especially upset since the 2 years I had this service were horrible. The first year I had technicians out quite a few times because the internet would constantly go out for hours each day and part of my living is on the internet. So after that was finally resolved I turned my attention to the tv service that was always wonky (terrible), my programs in the middle of them would go blue  and my service would have to "reconnect", if I had the channel on the same network for a few hours then tried to change the channel the tv would go blue and have to "reconnect", it would record wrong programs. This by the way wasn't occasionally, this was almost daily! So in all this time I could have cancelled for a fine of $20 a month but at the time it was over a $200 bill and I thought I'd give AT$T time to work their magic. Also, the pandemic hit and I couldn't change service for nearly 8 months because it was hard to get technicians inside homes and their appointments were back logged.           After all this I am being punished for having AT$T by being fined $113.77 x 2= $227.53. I have lost my job due to covid and have been out of work for over 8 months, I have lost my health insurance and am not sure how much longer I can pay my mortgage but your company, in the state of Michigan, (which makes me wonder which states allow the prorated bill?) does not allow you to prorate my bill of service for 2days?! During a Pandemic! When people are starving and losing their homes! You demand payment of $113.77 x 2= $227.53!!! CRAZY! I am especially upset since the operator(agent) on the 26th of December LIED TO ME and told me I would be charged $15 for 2 days of extra service, which I agreed to not $227.53 for 2 days of service.           I am truly appalled if this can not be contested since it was told me that other states have rights to prorated billing, so there is a way to change this ridiculous charge and be better as a company!  The only way legally I can compare this to is this, if I was renting a room and I left my belongings inside the property over the the contracted date because they cannot re-rent the space until the next month and billing cycle (or PRORATE) they lose that capital so the occupant gets charged for the entire month, but this is a switch that needs to be flipped and WAS flipped to disconnect service that day. I had agreed to the aforementioned agent of a $15 charge for 2 extra days of service, and returned all of your property, as demanded, before the 19th of January or else more charges would incur!! So I am being charged for a months worth of service when I will be penalized for using that said service until the end of YOUR COMPANY'S contracted date!  I await some response, hopefully with good news. Thank you for your time in reading this and hopefully empathizing with my situation, since mine is not unique to most hard working, frightened Americans trying to navigate through this Pandemic and remembering which Major Corporations were able to be there for their on-time paying, contract-til the end- finishing customers needed the slightest bit of help, like not being charged $113.77 x2= $277.53 for 2 days of service.                                                                                     Thank you again - Shayna (Edited to remove personal information)

I want to know why all the EXTRA channels I pay for, like HBO, Showtime, etc. are showing nothing but old lousy movies????? Now when you go on demand to watch a movie you like from the past, AT&T and Direct TV charge you for it, and NO they are NOT any PPV movies. and A LOT of political left wing garbage. EVERYONE KNOWS THAT AT&T IS ONLY AN EXTENSION OF CNN! What a bunch of dopes we are.... because we are paying them to push their PROPAGANDA on us. wise up Americans! Dump them ASAP.UJC

The President wants people to stay home...... AT & T can make this happen and want people to stay home... Offer all customers a FREE 30-day upgrade to receive all channels, including HBO.SHOWTIME and CINEMAX... Also lower the cost for all rentals no matter how old or NEW, for 99 cents.....This will make people want to stay home and INCREASE revenue for AT& T for all the customers calling in for the rentals.....

Playlist does not show all recordings.  I have to go to menu -> recorded programs to see all of them.  Box freezes and is sluggish to respond changing channels, bringing up list, and freezing when trying to delete.  Sports programs MANUALLY set to record display 2-4 items sometimes when there should be just the one.  Today 11-11-2018 the box FACTORY RESET ITSELF and I lost everything.  All recorded programs gone.  All programs set to record gone.  Pressing up on arrows to get jump list is all clear yet pressing it again shows 9 random channels which I did not set up.  Whole home setting gone.  Video options gone.  EVERYTHING JUST F-ING GONE.  Ever since the new GUI was installed (not by me) a few months ago there have been a gazillion bugs and I am finally at wits end.  After football season ends I am cancelling Directv after 15 years of loyal service.  The reps on the phone are foreigners instead of Americans (AT&T outsourced their tech support to god only knows where) and they solve everything by resetting the box remotely which kills anything currently recording.  I am so fed up with this B$.  Time to see if Comcast is better.

I can not express my frustration and anger at the handling of my account with Directtv! When I signed up with Directv the incentive to join was a $200 gift card and 75,000 miles for American Airlines. Based only on this incentive I signed up with Directtv. After three months I never received the gift card or miles. I made a call to customer service and was told it may take 3-5 months. I called again after month nine. Customer service apologized and was going to reissue card and add the miles They asked for my mileage account. Three months later I called again. Same response and it will be issued. Finally I sent an email complaint to the corporate office and received a call from David from Idaho office. He said he could not reissue the gift card but credited my account $200. We had three phone calls to get the mileage applied. He told me it may take a 60 day cycle for me to see the miles on my account. I waited 90 days and....guess what? No miles. Called American Airlines first and they have no information from Directtv. I called David back and left a message. No reply. I have left several messages with no response. I have called customer service and have been routed to different departments and assured by several people this will be resolved. I have documentation of 10 separate calls regarding this issue. Am I to believe this was a Bait and Switch tactic by Directtv? To compound this issue I was given the NFL package for free. At the end of the season I called and cancelled the package. My bill increased in September. I called and told it will be removed and a credit will be applied. It wasn't. October the same. I called two weeks ago and was told the same thing. Representative told me my account has a credit and a payment arrangement was set. Today my service was disconnected. I called and was told notes are in the file but nothing was ever processed. Every time I call it's the same conversation. "We/re sorry but the person you spoke to prior didn't process but I have completed the credit and you account is current!" It seems I am forced to file a small claims complaint against the CEO Michael White at Directtv. I am so disgusted with Directtv!John C

I'm having a very frustrating time trying to resolve changing my package to a more affordable deal.  Everytime I try to speak with customer service, I get someone at a foreign call center that does not speak clear English.   They also are all over the place with prices and packages.  No one seems to truly know or understand what they are talking about at your customer service.  I've tried going through Facebook chat and that has been unsuccessful.  I still got set up with someone that I could not understand.  Do you have a call center based in American that has reps who speak clear English and are knowledgeable?