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Fraud Prevention

<div class="mainBox">  <div class="mainContainer"></div> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading"> What’s Identity Theft? </h3> <div class="extraPoint">Identity theft refers to someone using another person's personal or financial information without their permission. That information is used to commit fraud or other criminal activity. Fraudsters will use personal information like your name, address, or credit card information for their own personal gain.</div> </div> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading"> Take Steps to Protect Yourself</h3> <ul class="articlepointGrid"> <li class="articlePoint">Use different passwords for different accounts, and use a combination of characters for each password</li> <li class="articlePoint">Use multi-factor authentication when available, which requires you to use two or more credentials to log in to an account</li> <li class="articlePoint">Check your accounts regularly for inaccurate or unfamiliar activity </li> <li class="articlePoint">Monitor changes to your credit report -- you can get a free copy by visiting the <a class="anchorStyle" href='https://www.consumerfinance.gov/'>Consumer Financial Protection Bureau’s website</a></li> <li class="articlePoint">Close accounts that have been targeted by scammers, or resecure them with new passwords and/or pin codes</li> <li class="articlePoint">Install virus protection software on your devices</li> <li class="articlePoint">Shred documents that contain personal information</li> </ul> </div> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading">Reporting Identity Theft </h3> <div class="secondextraGrid"> <div class="extraPoint"> If you suspect your personal information has been used to setup an unauthorized DIRECTV account, you can <a class="anchorStyle" href='https://accountverification.directv.com/app/identitytheft'>file an identity theft claim</a> for our fraud team to investigate.</div> <div class="extraPoint"> You should also report identity theft to the <a class="anchorStyle" href='https://www.identitytheft.gov/'>Federal Trade Commission</a>. You can file a claim on their website and find helpful information on steps to take to recover from identity theft.</div> <div class="extraPoint">Consider contacting the three primary credit reporting bureaus listed below to place a fraud alert on your credit report to prevent criminals from opening credit accounts under your name.<ul class="articlepointGrid"> <li class="articlePoint">Equifax: (800) 525-6285, <a class="anchorStyle"href='https://www.equifax.com/'>www.equifax.com</a></li> <li class="articlePoint">Experian: (888) 397-3742, <a class="anchorStyle"href='https://www.experian.com/'>www.experian.com</a></li> <li class="articlePoint">TransUnion: (800) 680-7289, <a class="anchorStyle"href='https://www.transunion.com/'>www.transunion.com</a></li> </ul> </div> </div> </div> </div>

Identity Theft

<div class=\"mainBox\"> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">What’s Phishing? </h3> <div class=\"extraPoint\">Phishing is a type of attack involving deceptive messages over the internet or sent in a text message to get you to unknowingly share personal or confidential information. The messages appear to be legitimate, as if they were sent by real people or companies. Fraudsters will “phish” to bait or trick you into giving up information to steal your identity and fraudulently use your accounts. Phishing attacks often come in the form of an email, but they can also come as a text message, sometimes called smishing, or as a phone call when a scammer engages in an actual conversation, also known as vishing.</div> </div> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">How to Spot a Phishing Scheme</h3> <div class=\"extraPoint\">Phishing messages often tell a story to get you to take some sort of action. Look out for the following signs of a potential phishing attack: <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Emails or text messages that require or pressure you to <italic>act now or suffer the consequences</italic> </li> <li class=\"articlePoint\">Requests for confidential, personal information, including user logins, passwords and credit card information </li> <li class=\"articlePoint\">Unexpected or unfamiliar messages that include attachments, pictures, and/or links that may not even work</li> <li class=\"articlePoint\">Messages written with poor grammar or spelling errors</li> <li class=\"articlePoint\">Emails or text messages that include odd or unfamiliar ways of greeting you at the start of the message</li> </ul> </div> </div> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">You’re in Control</h3> <div class=\"extraPoint\">If you get an email or a text message that asks you to access a link or open an attachment, think before you click. Carefully review the message and the sender, then consider taking the following actions:</div> <div class=\"extrasecondPoint\">Don’ts: <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Don’t open emails or text messages from unknown or unfamiliar sources</li> <li class=\"articlePoint\">Don’t open attachments, click on pictures, or click on links in suspicious messages</li> <li class=\"articlePoint\">Don’t give in to pressure to react quickly – ask yourself if the request makes sense before sharing private or sensitive information</li> </ul> </div> <div class=\"extrasecondPoint\">Dos: <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Use customer support channels you know are valid, like an official website, to contact a company and confirm a suspicious message. To verify DIRECTV messages, call us at 833.962.3258, or reach out on one of our verified social media pages.</li> <li class=\"articlePoint\">Report a phishing attempt: <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Forward the suspicious email to the <a class=\"anchorStyle\" href='mailto:reportphishing@apwg.org'>Anti-Phishing Working Group</a></li> <li class=\"articlePoint\">Forward a phishing text message to SPAM (7726)</li> <li class=\"articlePoint\">File a report with the <a class=\"anchorStyle\" href='https://reportfraud.ftc.gov/#/'>Federal Trade Commission</a> and/or the <a class=\"anchorStyle\" href='https://www.ic3.gov/'>Internet Crime Complaint Center</a> (IC3)</li> </ul> </li> <li class=\"articlePoint\">Delete suspicious emails or texts after reporting them</li> </ul> </div> </div> </div>

Phishing

<div class=“mainBox”> <div class=“secondarticleGrid”> <h3 style=“ margin-bottom: 22px; margin-top: 0px;” class=“mainHeading”>What are Common and Current Scams? </h3> <div class=“extraPoint”> Fraudsters use a variety of tactics to trick you into giving away your personal and confidential information. They might use lies, threats, and even sophisticated technology. Visit <a class=“anchorStyle” href='https://www.usa.gov/common-scams-frauds'>USAGov</a> for the most current information on trending scams. Some common tactics criminals use include impersonating a company like DIRECTV or another service provider and offering you deep discounts on services. Keep reading to learn more about common scams fraudsters may use. </div> <div class=“subarticleGrid”> <div class=“secondarticleGrid”> <h3 style=“ margin-bottom: 22px; margin-top: 0px;” class=“mainHeading”>Prepaid Card Scam </h3> <div class=“extraPoint”>Fraudsters contact you impersonating a business to offer a discount on a product or service. They may offer as much of 50 percent off, but only if you pay up front using a retail gift card or a prepaid credit card. This could be for a service or product that is new to you, or one you might already have or subscribe to. The fraudster may offer a toll-free number you can call to make the payment with ease. When you provide the card number and PIN to the fraudster, the fraudster makes off with the money.</div> <div class=“extrasecondPoint”>By the way, DIRECTV will never ask you to pay for products or services using a gift card. We’ll also never ask you to pay up front for discounted services, or to activate promotions. If someone asks you to, it’s a scam.</div> </div> <div class=“secondarticleGrid”> <h3 style=“ margin-bottom: 22px; margin-top: 0px;” class=“mainHeading”>Equipment Upgrade Scam </h3> <div class=“extraPoint”> A fraudster may reach out to you claiming your equipment is out of date and needs to be replaced. They may try to convince you that you need the latest equipment to take advantage of improved service. Don’t be surprised if they insist you pay upfront for this equipment. They may use email, phone calls, text messages or online chat to try to offer this phony deal. </div> <div class=“extrasecondPoint”>DIRECTV may reach out to customers to ensure you have the latest equipment to take advantage of all the features we have to offer, but we’ll never ask you to pay up front to replace or upgrade your equipment. </div> </div> <div class=“secondarticleGrid”> <h3 style=“ margin-bottom: 22px; margin-top: 0px;” class=“mainHeading”>Payment Confirmation Scam </h3> <div class=“extraPoint”> Fraudsters send text messages or emails pretending to be from a legitimate business. The text or email thanks you for purchasing a product or service and offers a phone number to call to “if there has been a mistake.” If you call that number, the fraudster asks for confidential information to process a refund. They may ask for your account log in credentials or your credit or banking information to steal money from you.</div> </div> </div> </div> <div class=“secondarticleGrid”> <h3 style=“ margin-bottom: 22px; margin-top: 0px;” class=“mainHeading”>Ways to Protect Yourself</h3> <ul class=“articlepointGrid”> <li class=“articlePoint”>Don’t use gift or prepaid credit cards to pay for services, products, or promotional offers</li> <li class=“articlePoint”>Don’t give in to pressure to immediately purchase gift or prepaid cards to establish service or get a discount</li> <li class=“articlePoint”>Verify incoming calls and the source by making direct contact with the company a caller claims to represent</li> <li class=“articlePoint”>Report scams to proper authorities: <ul class=“articlepointGrid”> <li class=“articlePoint”>File a report with the <a class=“anchorStyle” href='https://reportfraud.ftc.gov/#/'>Federal Trade Commission</a></li> </ul> </li> <li class=“articlePoint”>If you didn’t call to report an issue, do not share your personal information and hang up</li> </ul> </div> </div>

What's trending

<div class="mainBox"> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading">What’s Social Engineering? </h3> <div class="extraPoint">Social engineering is a term that covers a broad range of deceptive tactics to manipulate someone into doing something. Fraudsters will use these techniques to convince you to share personal and private information. They’re often looking to gain access to your devices and accounts. Social engineering tactics can include phishing attempts in the form of phony websites and pop-up ads. They often look and feel like a trusted site. </div> </div> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading">Recognizing the Signs </h3> <div class="extraPoint">Social engineering attempts often involve fraudsters using the following methods to get your information: <ul class="articlepointGrid"> <li class="articlePoint"><strong>Pretend</strong> to be from an organization you know</li> <li class="articlePoint">Insist you <strong>pay</strong> in an unusual way</li> <li class="articlePoint">Present a problem or an enticing <strong>deal</strong></li> <li class="articlePoint">“Spoof,” or use <strong>fake Caller ID</strong> to look like a legitimate business</li> <li class="articlePoint"><strong>Pressure</strong> you to act quickly</li> </ul> </div> <div class="extraPoint">They seem convincing, and they may outline various scenarios to encourage you to share even more private information. For example, a scammer may tell you: <ul class="articlepointGrid"> <li class="articlePoint">Your order or service has been canceled or can’t be fulfilled </li> <li class="articlePoint">There is a payment processing issue</li> <li class="articlePoint">Delivery will be delayed </li> <li class="articlePoint">Fraudulent activity was detected on your account </li> </ul> </div> </div> <div class="secondarticleGrid"> <h3 style=" margin-bottom: 22px; margin-top: 0px;" class="mainHeading">Ways to Protect Yourself</h3> <ul class="articlepointGrid"> <li class="articlePoint">If a call doesn’t sound or feel right, hang up</li> <li class="articlePoint">Don’t share personal information with someone you didn’t reach out to first</li> <li class="articlePoint">If a website looks suspicious, don’t engage – close it out </li> <li class="articlePoint">Don’t click on links in an email or text message that come from an unknown source </li> <li class="articlePoint">Report social engineering attempts to the <a class="anchorStyle" href='https://reportfraud.ftc.gov/#/'>Federal Trade Commission</a></li> </ul> <div class="extraPoint">If you believe you’re a victim of social engineering, consider placing a fraud alert to prevent criminals from opening credit accounts under your name. Contact each of the three credit bureaus listed below to place the alert and monitor activity on your credit report:<ul class="articlepointGrid"> <li class="articlePoint">Equifax: (800) 525-6285, <a class="anchorStyle" href='https://www.equifax.com/'>www.equifax.com</a></li> <li class="articlePoint">Experian: (888) 397-3742, <a class="anchorStyle" href='https://www.experian.com/'>www.experian.com</a></li> <li class="articlePoint">TransUnion: (800) 680-7289, <a class="anchorStyle" href='https://www.transunion.com/'>www.transunion.com</a></li> </ul> </div> </div> </div>

Social engineering

<div class=\"mainBox\"> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">Protecting Your Business </h3> <div class=\"extraPoint\">Fraudsters don’t limit their efforts to individual consumers. They also go after businesses, hoping to steal from them. They may reach out, pretending to call from a company like a utility service, claiming your service is about to be interrupted. Their timing is often carefully planned to create urgency. Visit the <a class=\"anchorStyle\" href='https://www.ftc.gov/business-guidance/resources/scams-your-small-business-guide-business'>Federal Trade Commission</a> for tips on protecting your business. Consider taking the following steps to avoid scams. </div> </div> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">Verify Invoices and Payment Requests </h3> <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Carefully review all invoices. Don’t pay until you’ve confirmed the bill is for goods or services that were actually ordered and received</li> <li class=\"articlePoint\">Establish clear procedures for approving invoices or expenditures. To reduce the risk of a costly mistake, limit the number of people authorized to place orders and pay invoices</li> <li class=\"articlePoint\">Establish safeguards to restrict major spending prompted by an unexpected email, call, or invoice</li> <li class=\"articlePoint\">Pay attention to how someone asks you to pay. Tell your staff to do the same. Requests to pay for goods and services via wire transfer, reloadable card or gift card are likely a scam </li> </ul> </div> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">Education and Training</h3> <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Keep your workforce informed of the latest scams, how they happen, and the measures in place to safeguard against them </li> <li class=\"articlePoint\">Encourage employees to speak up if they suspect a potential scam. Establish clear expectations and protocols for reporting fraudulent activity. This can limit the scope and impact of a scam attempt within an organization</li> <li class=\"articlePoint\">Train employees not to send passwords or sensitive information by email, even if the email seems to come from a manager</li> </ul> </div> <div class=\"secondarticleGrid\"> <h3 style=\" margin-bottom: 22px; margin-top: 0px;\" class=\"mainHeading\">Ways to Protect Your Business</h3> <ul class=\"articlepointGrid\"> <li class=\"articlePoint\">Don’t click on links or open attachments from unknown sources</li> <li class=\"articlePoint\">Enable auto updates for apps, browsers, and security software</li> <li class=\"articlePoint\">Protect and restrict access to confidential files, devices and your network</li> <li class=\"articlePoint\">Provide support and training for employees on best practices for safety </li> <li class=\"articlePoint\">Require two-factor authentication</li> <li class=\"articlePoint\">Use long and unique passwords</li> <li class=\"articlePoint\">File a report with the <a class=\"anchorStyle\" href='https://reportfraud.ftc.gov/#/'>Federal Trade Commission</a> if you believe your business had been targeted by fraud.</li> </ul> </div> </div>

DIRECTV for business customers

FraudArticle-data_main

DIRECTV's fraud prevention guide will show you trending scams, protect you and your business from identity theft, social engineering, and phishing attacks.

Fraud Prevention | DIRECTV

<ul class=\"articlepointGrid\"><li class=\"articlePoint\">We will never ask you to pay up front for discounted services, to activate promotions or to upgrade your existing equipment.</li><li>We will never include links to third-party websites in payment confirmation emails.</li></ul>

DIRECTV Fraud Awareness & Prevention

Welcome to the DIRECTV Fraud Awareness and Prevention Center

We’re committed to helping you beat fraudsters at their own game – that starts with empowering you. Here you’ll find tools to help you report fraud, file an identity theft claim, and stay on top of some of the latest scam trends. Fraudsters impersonate businesses across every industry, but when it comes to DIRECTV, know this:

What’s trending

Knowing what to watch for is the best first step in protecting yourself.

Social engineering

Protect yourself from new twists on one of the oldest tricks in the game.

Keep others safe

If you receive communication — a call, text, or email — that you think may not be from DIRECTV, please report it to us.

Identity theft

Steps you can take to help prevent someone from using your identity for suspicious activity.

Phishing

Fake emails are often used as bait as criminals try to reel you in.

DIRECTV for business customers

Improve your business readiness for evolving security challenges.