DIRECTV PROTECTION PLAN
Coverage you can count on
With multiple options for coverage and enhanced support, the DIRECTV Protection Plan makes it easy for you to enjoy your favorite entertainment worry-free. Available only to DIRECTV Satellite customers.
Reliable protection for the entertainment you love
*Offer available after 12 months of protection plan enrollment; requires new 24-month equipment lease agreement and may include additional monthly equipment fees
**30 day waiting period to make claims. Service Fee of $50 + tax applies to coverage claims for TV, computers, home theater systems, tablets and laptops. $6,000 aggregate claim limit per rolling 12 month period and $2,000 limit per claim. Coverage for non-DIRECTV devices only avail. with Premier plans. Cancel anytime. Addt'l limitations and exclusions apply.
Enjoy worry-free entertainment
DIRECTV Protection Plan | DIRECTV Protection Plan Premier¹ | DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH) | |
|---|---|---|---|
$9.99/mo + taxes & fees* | $20.99/mo + taxes & fees* | $25.98/mo + taxes & fees* | |
Coverage for your DIRECTV systemⓘ | |||
Coverage for your DIRECTV systemⓘ |  |  | |
No cost service callsⓘ | |||
No cost service callsⓘ | | | |
Phone supportⓘ | |||
Phone supportⓘ | | | |
Hassle-free equipment replacementⓘ | |||
Hassle-free equipment replacementⓘ | | | |
Upgrade to the latest equipment every 2 yearsⓘ 2 | |||
Upgrade to the latest equipment every 2 yearsⓘ 2 | | | |
Protection for your other entertainment devices**ⓘ | |||
Protection for your other entertainment devices**ⓘ |  | | |
24/7 online claims filingⓘ | |||
24/7 online claims filingⓘ | | | |
Dedicated phone claims supportⓘ | |||
Dedicated phone claims supportⓘ | | | |
Coverage for accidental damageⓘ | |||
Coverage for accidental damageⓘ | | | |
*Available only to DIRECTV via Satellite customers. 30 day waiting period to make claims. DIRECTV Premier Plans: Service Fee of $50 + tax applies to coverage claims for TV, computers, home theater systems, tablets and laptops. $6,000 aggregate claim limit per rolling 12 month period and $2,000 limit per claim. Cancel anytime. Addt'l limitations and exclusions apply. See PROTECTION PLAN terms and conditions for more details on DIRECTV Protection Plan and PROTECTION PLAN PREMIER terms and conditions for more details on DIRECTV Protection Plan Premier and DIRECTV Protection Plan Premier with ADH.
DIRECTV System: refers to your DIRECTV dish and associated wiring, switches and original remote control located at your DIRECTV services address (DIRECTV System does not include the DIRECTV receiver).
**Fees and Restrictions apply
Stay protected from the unexpected
Already enrolled and need help?
800.531.5000
5 AM - 2 AM CT, 7 days a week
Ask for “Protection Plan”
Exclusively for Protection Plan Premier support related to TVs, laptops, and other entertainment equipment. File, check claim status, or register a device.*
Start or track a claim
855.422.1614
Weekdays: 7am-11pm CT
Weekends: 9am-9pm CT
*$50 service fee applies. $6,000 claim limit per rolling 12 month period and $2,000 limit per claim.
What equipment is covered by the DIRECTV® Protection Plan?
The DIRECTV Protection Plan offers complete DIRECTV system protection, plus an upgrade to the latest equipment every 2 years with a 24 month agreement (additional equipment fees may apply). This plan covers all DIRECTV remote controls, connection/switches, dish antenna, wiring/switches, and dish antenna alignment. It includes technical support between the hours of 5 AM - 2 AM CT, 7 days a week at 800-531-5000 and on-site repairs plus the cost associated with replacing defective equipment. So, if your DIRECTV device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.
What equipment is covered by the DIRECTV Protection Plan Premier?
Entertainment devices and an upgrade to the latest DIRECTV equipment every 2 years. Remote controls, dish antenna, dish antenna realignment, associated cabling and switches; and an unlimited number of devices used to enjoy DIRECTV. Home theater systems, laptops, TVs, routers, and modems. LCD, plasma, and LED TVs. PC computers equipped with Windows XP or newer operating system; Apple computers equipped with Mac OS X or newer operating system; and other computers equipped with Linux OS with 2009 publication date or later. iPad® 2, iPad® Mini, iPad® Air, and Android™ tablets version 1.6 or newer. Technical support on mobile phones relating to your DIRECTV viewing experience; 3D glasses. If device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.
$50 service fee applies for TV, computers, home theater systems, tablets, and laptops. $6,000 claim limit per rolling 12 month period and $2,000 limit per claim.
What is the difference between the DIRECTV Protection Plan Premier and coverage plans sold by retailers?
There are several advantages to this plan versus the typical plan sold by retailers. Features include:
An upgrade to the latest equipment every 2 years.
Low monthly payment instead of a large one-time payment.
Computer coverage includes computers, laptops and tablets, plus select accessories.
Premium technical services included at no additional charge.
Television support includes all LED, LCD, plasma televisions in a household, not just one TV. Standard remote controls also included.
Does not expire until you cancel the service.
Can be canceled at any time.
No need to find receipts or warranty paperwork to have a claim fulfilled.
Optional Accidental Damage from Handling (ADH) coverage for laptops, netbooks, and tablets is available for only $4.99 more a month.
Will my devices be repaired or replaced under the DIRECTV Protection Plan Premier?
$50 service fee applies for TVs, computers, home theater systems, tablets, and laptops. $6,000 claim limit per rolling 12 month period and $2,000 limit per claim.
What is the difference between the DIRECTV™ Protection Plan and a typical warranty?
How do I cancel my DIRECTV Protection Plan?
Limitations and exclusions apply. See terms and conditions for complete program details Read the full terms and conditions for PROTECTION PLAN customers
Read the full terms and conditions for PROTECTION PLAN PREMIER customers
Leer los términus y contioniones para clients de PROTECTION PLAN en español
Leer los términus y contioniones para clients de PROTECTION PLAN PREMIER en español
¹DIRECTV PROTECTION PLAN PREMIER: Unlimited number of eligible non-DIRECTV entertainment devices. A $50 service fee applies for a repair or replacement on TVs, computers, laptops, or tablets. Limit of one laptop battery replacement annually. Pre-existing conditions are not covered. There is a $2,000 per claim limit and a $6,000 claim limit per 12-month period.
²RECEIVER UPGRADE OFFER: Requires renewal of 24-month equipment lease agreement. Qualification based on DIRECTV PROTECTION PLAN tenure. Residential customers only.