DIRECTV PROTECTION PLAN
Coverage you can count on
With multiple options for coverage and enhanced support, the DIRECTV Protection Plan makes it easy for you to enjoy your favorite entertainment worry-free.
Reliable protection for the entertainment you love
*Offer available after 12 months of protection plan enrollment; requires new 24-month equipment lease agreement and may include additional monthly equipment fees
Enjoy worry-free entertainment
DIRECTV Protection Plan | DIRECTV Protection Plan Premier¹ | DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH) | |
|---|---|---|---|
$9.99/mo + taxes & fees* | $20.99/mo + taxes & fees* | $25.98/mo + taxes & fees* | |
Coverage for your DIRECTV systemⓘ |  |  | |
No cost service callsⓘ | | | |
Phone supportⓘ | | | |
Hassle-free equipment replacementⓘ | | | |
Upgrade to the latest equipment every 2 yearsⓘ 2 | | | |
Protection for your other entertainment devicesⓘ |  | | |
24/7 online claims filingⓘ | | | |
Dedicated phone claims supportⓘ | | | |
Coverage for accidental damageⓘ | | | |
*Limited to DIRECTV delivered via satellite residential customers. Pre-existing conditions are not covered. 6-mo. initial term. After 6-mo., month to month unless canceled. Cancel anytime by calling 800-531-5000. For Premier Plan customers, a $50 service fee applies for a repair or replacement on eligible televisions, computers, home theater systems, laptops, and tablets through the premier protection plans. Limitations and exclusions apply. See full terms and conditions for complete program details, including binding arbitration provision (unless exempted by state law):
PROTECTION PLAN terms and conditions
PROTECTION PLAN PREMIER terms and conditions
DIRECTV System: refers to your DIRECTV dish and associated wiring, switches and original remote control located at your DIRECTV services address (DIRECTV System does not include the DIRECTV receiver).
Stay protected from the unexpected
Already enrolled and need help?
800.531.5000
5 AM - 2 AM CT, 7 days a week
Ask for “Protection Plan”
Exclusively for Protection Plan Premier support related to TVs, laptops, and other entertainment equipment. File, check claim status, or register a device.
Start or track a claim
855.422.1614
Weekdays: 7am-11pm CT
Weekends: 9am-9pm CT
What equipment is covered by the DIRECTV® Protection Plan?
The DIRECTV Protection Plan offers complete DIRECTV system protection, plus an upgrade to the latest equipment every 2 years. This plan covers all DIRECTV remote controls, connection/switches, dish antenna, wiring/switches, and dish antenna alignment. It includes technical support between the hours of 5 AM - 2 AM CT, 7 days a week at 800-531-5000 and on-site repairs plus the cost associated with replacing defective equipment. So, if your DIRECTV device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.
What equipment is covered by the DIRECTV Protection Plan Premier?
Entertainment devices and an upgrade to the latest DIRECTV equipment every 2 years. Remote controls, dish antenna, dish antenna realignment, associated cabling and switches; and an unlimited number of devices used to enjoy DIRECTV. Home theater systems, laptops, TVs, routers, and modems. LCD, plasma, and LED TVs. PC computers equipped with Windows XP or newer operating system; Apple computers equipped with Mac OS X or newer operating system; and other computers equipped with Linux OS with 2009 publication date or later. iPad® 2, iPad® Mini, iPad® Air, and Android™ tablets version 1.6 or newer. Technical support on mobile phones relating to your DIRECTV viewing experience; 3D glasses. If device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.
What is the difference between the DIRECTV Protection Plan Premier and coverage plans sold by retailers?
There are several advantages to this plan versus the typical plan sold by retailers. Features include:
An upgrade to the latest equipment every 2 years.
Low monthly payment instead of a large one-time payment.
Computer coverage includes computers, laptops and tablets, plus select accessories.
Premium technical services included at no additional charge.
Television support includes all LED, LCD, plasma televisions in a household, not just one TV. Standard remote controls also included.
Does not expire until you cancel the service.
Can be canceled at any time.
No need to find receipts or warranty paperwork to have a claim fulfilled.
Optional Accidental Damage from Handling (ADH) coverage for laptops, netbooks, and tablets is available for only $4.99 more a month.
Will my devices be repaired or replaced under the DIRECTV Protection Plan Premier?
What is the difference between the DIRECTV™ Protection Plan and a typical warranty?
Limitations and exclusions apply. See terms and conditions for complete program details Read the full terms and conditions for PROTECTION PLAN customers
Read the full terms and conditions for PROTECTION PLAN PREMIER customers
Leer los términus y contioniones para clients de PROTECTION PLAN en español
Leer los términus y contioniones para clients de PROTECTION PLAN PREMIER en español
¹DIRECTV PROTECTION PLAN PREMIER: Unlimited number of eligible non-DIRECTV entertainment devices. A $50 service fee applies for a repair or replacement on TVs, computers, laptops, or tablets. Limit of one laptop battery replacement annually. Pre-existing conditions are not covered. There is a $2,000 per claim limit and a $6,000 claim limit per 12-month period.
²RECEIVER UPGRADE OFFER: Requires renewal of 24-month equipment lease agreement. Qualification based on DIRECTV PROTECTION PLAN tenure. Residential customers only.