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Get help with your DIRECTV service including quick fixes & troubleshooting for billing, account, channels, orders, app and equipment issues.

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Not sure if your device is supported? <a href="/support/article/000069938/" target="_blank" title="Link opens in a new window">Check now</a> Go to your device’s app store:<ul><li><a href="https://apps.apple.com/us/app/at-t-tv/id1136238277" target="_blank" title="Link opens in a new window">Apple App store</a></li><li><a href="https://play.google.com/store/apps/details?id=com.att.tv" target="_blank" title="Link opens in a new window">Google Play store </a></li><li><a href="https://www.amazon.com/gp/product/B01J62Q632" target="_blank" title="Link opens in a new window">Amazon for Android </a></li></ul>Select the DIRECTV app and follow the prompts. Have your DIRECTV user ID and password handy for sign-in.

How do I get the DIRECTV App?

NBA League Pass  is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768  during the regular season. NBA TV can be found on Ch. 216. <a href='https://www.directv.com/sports-info/' target='_blank' title='Link opens in a new window'>Check out NBA game schedules</a> NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at <a href='https://www.directv.com/sports/' target='_blank' title='Link opens in a new window'>directv.com/sports.</a>

How do I activate NBA League Pass?

Most customers* can enjoy DIRECTV streaming on all of their compatible devices connected to their home network at the same time. And, use up to three of those streams on the go. <a class='anchor' href='https://www.directv.com/support/article/000093659/' target='_blank' title='Link opens in a new window'>Learn about device and stream limits</a>.

How do I learn about device and stream limits?

Try these tips: <ul><li>Check for app updates in your app store. If an update is available, install it and restart your device.</li><li>Check for device software updates and install.</li><li>Close and restart the DIRECTV app.</li><li>Reboot your phone or tablet.</li><li>Uninstall and reinstall the DIRECTV app.</li><li>Re-launch the DIRECTV app and try again.</li></ul>To reinstall the DIRECTV app:<ul><li>Go to your device’s app store: Apple App store, Google Play store, Amazon for Android. </li><li>Select the DIRECTV app and follow the prompts for installation.</li></ul>.

How do I fix common DIRECTV app issues?

Frequently asked questions Got questions? You’re not the only one! See our answers to the most common questions.

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If you experience signal loss, you may be able to continue watching in HD via live stream using your home’s high speed internet connection. The on-screen display will remain until you choose to Keep Watching or the satellite signal has been restored. There is no cost for using this feature - data usage is based on your plan with your Internet Service Provider. To use this feature when displayed:<ul><li>Select Keep Watching on your TV display. </li><li>The Loading streaming content screen will display.</li><li>Channel streaming will begin within seconds and continue until the channel is changed. Your receiver will then attempt to load the program using satellite signal. If signal is still not available, the Keep Watching with Broadband option will display.</li></ul>.

How can I keep watching Satellite TV if there’s a signal loss?

If you’ve scheduled an equipment installation, you can quickly view or change your appointment online. Sign in to your <a href='https://www.directv.com/accounts/appointments' target='_blank' title='Link opens in a new window'> directv.com account </a> to check the time or status of your appointment. You can also change the date and time of your installation. Same day appointment changes are not available online. To cancel an appointment, please call us at 888.316.6715.

How do I check, change or cancel an installation appointment?

Try these tips: <ul><li>Check for app updates in your app store. If an update is available, install it and restart your device.</li><li>Check for device software updates and install.</li><li>Close and restart the DIRECTV app.</li><li>Reboot your phone or tablet.</li><li>Uninstall and reinstall the DIRECTV app.</li><li>Re-launch the DIRECTV app and try again.</li></ul>To reinstall the DIRECTV app:<ul><li>Go to your device’s app store:  Apple App store, Google Play store, Amazon for Android. </li><li>Select the DIRECTV app and follow the prompts for installation.</li></ul>.

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Want to record a show or movie to watch later? You can:<ul><li>Record from the guide, the browsing carousel, or a device.</li><li>Schedule an upcoming recording now. It won’t show in your playlist until it’s done recording.</li><li>Schedule a recording on any device and watch it on another.</li><li>Record multiple shows at the same time until you use all your storage hours.</li><li>Store titles for up to 9 months with DIRECTV. You’ll see an alert 7 days before a recording expires.</li></ul>For TV series recordings: <ul><li>Customers with 20 hours of Cloud DVR storage are allowed a maximum of 10 episodes per TV series.</li><li>Customers with Unlimited Cloud DVR storage are allowed a maximum of 30 episodes per TV series.</li><li>Once the maximum episode limit is met, the oldest recorded episode will be automatically deleted first (within 9 months or less) to make room for the next recorded episode.</li></ul>.

How do I record and watch shows with cloud DVR?

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Not sure if your device is supported? <a href="/support/article/000069938/" target="_blank" title="Link opens in a new window">Check now</a> Go to your device’s app store:<ul><li><a href="https://apps.apple.com/us/app/at-t-tv/id1136238277" target="_blank" title="Link opens in a new window">Apple App store</a></li><li><a href="https://play.google.com/store/apps/details?id=com.att.tv" target="_blank" title="Link opens in a new window">Google Play store </a></li><li><a href="https://www.amazon.com/gp/product/B01J62Q632" target="_blank" title="Link opens in a new window">Amazon for Android </a></li></ul>Select the DIRECTV app and follow the prompts. Have your DIRECTV user ID and password handy for sign-in.

How do I get the DIRECTV app?

How do I record, and watch shows with Cloud DVR?

NBA League Pass is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768 during the regular season. NBA TV can be found on Ch. 216. <a href='https://www.directv.com/sports-info/' target='_blank' title='Link opens in a new window'>Check out NBA game schedules</a> NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at <a href='https://www.directv.com/sports/' target='_blank' title='Link opens in a new window'>directv.com/sports.</a>

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